Refund & cancellation policy

Last updated: October 30, 2026

Thanks for using Mechronic (the "Service"). Every answer, photo check, sound check and voice call costs us AI and data-provider fees the moment it runs, so please read how cancellation and refunds work.

1. Payments and memberships

All orders and memberships on mechronic.com are processed by Whop (Whop Inc., whop.com). Your card statement will show "WHOP* Mechronic".

2. Cancel anytime

  • How to cancel: in your Mechronic profile, or in your Whop account at whop.com/hub (Memberships).
  • What happens: your plan stops renewing right away. You keep your paid features and your garage until the end of the period you've paid for.
  • No partial refunds: cancelling stops future charges; it doesn't refund the rest of the current period.

3. When you can get a refund

3.1 Used plans aren't refundable. A paid plan gives you instant access to AI answers, photo and sound checks, voice calls and price estimates. Once you've used a paid feature during a paid period (for example, asked a question, sent a photo or recording, or made a voice call), the service for that period counts as delivered and the payment isn't refundable, except as described below or where the law requires otherwise. Top-ups aren't refundable once used.

3.2 It didn't work: full refund. If a technical problem on our side stops the Service from working for you (for example, your questions, photos or recordings fail to process) and we can't fix it within 48 hours of you telling us, we'll refund your payment in full.

3.3 Forgot to cancel: 48 hours. If you forgot to cancel and email us within 48 hours of a renewal charge, and you haven't used any paid feature since that charge, we'll refund the renewal.

4. How to ask for a refund

Please contact us first; it's the fastest way to sort out any billing problem:

  1. Email hello@mechronic.com from the address you used at checkout. We usually reply within 24 hours.
  2. You can also see your receipt and manage your order at whop.com/orders.

A bank chargeback opened without contacting us first can take up to 60 days to resolve, and paid features may be paused while it's open. If our tool didn't work for your car, write to us and we'll make it right.

Approved refunds go back to your original payment method, usually within 3 to 10 business days.